Legal Notice

Introduction
Luminae Limited (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

By using our services or visiting our website at [luminae.uk] (“the Website”), you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services or Website.

1. Data We Collect

We only collect personal data that is necessary for delivering our core services: project management and digital marketing tailored to your business needs (luminae.uk). The data may include:

Personal Identification Information: Full name, job title, company name, email address, telephone number, and postal address.

Financial Information: Payment details such as bank account information for billing and invoicing purposes.

Website Usage Data: IP address, browser type, operating system, device information, and usage data collected via cookies and similar tracking technologies.

Other Data: Any additional information you choose to share during communications or service delivery.

2. How We Collect Data

We gather data through:

Direct Interactions: When you contact us via phone, email, or through forms on our Website, or during consultations and project engagements.

Automated Technologies: As you navigate our Website, cookies and analytics tools collect data on your usage patterns.

Third-Party Sources: Where appropriate, we may receive additional information about you from reliable third parties—such as marketing partners or public databases.

3. Purpose of Data Collection

We use personal data to provide, improve, and personalize our services, including:

Project Management & Digital Marketing Services: To deliver tailored consultancy in line with our business objectives.

Communication: For responding to inquiries, offering support, and sharing updates.

Billing and Financial Processing: To invoice and manage payments.

Legal Compliance: To fulfill regulatory and contractual obligations.

Website Performance & Analytics: To analyse usage and improve user experience.

Marketing (where applicable): To send promotional content, with your consent.

4. Legal Bases for Processing

We process personal data based on these UK GDPR legal grounds:

Contractual Necessity: To fulfil client agreements.

Legitimate Interests: For improving our business services, maintaining records, and managing relationships.

Consent: For sending marketing communications, which you can withdraw at any time.

Legal Obligation: To comply with applicable laws and regulations.

5. Data Retention

We retain your data only as long as necessary to fulfil original purposes or to satisfy legal, accounting, or reporting obligations. Examples include:

Client Data: Stored during the business relationship and a reasonable period afterward.

Financial Information: Retained for up to seven years for regulatory compliance.

6. Data Sharing and Disclosure

We do not sell or trade your personal data. However, it may be disclosed to:

Service Providers: Vendors assisting with IT support, payment processing, or professional services.

Legal Authorities: When required by law, or to enforce our rights or protect others.

Business Transactions: In the event of a merger or acquisition, subject to equivalent privacy protections.

7. Data Security

We implement robust technical and organisational measures, such as:

Data encryption where appropriate

Regular security reviews and updates

Access restrictions for authorised personnel only

Despite these measures, no system is risk‑free, particularly with data transmission over the internet.

8. International Data Transfers

Where personal data is transferred outside the UK or EEA, we employ appropriate safeguards like standard contractual clauses to protect your data.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data

Rectify inaccurate or incomplete data

Erase your personal data under certain conditions

Restrict processing

Port your data to another provider

Object to processing for marketing or legitimate interest

To exercise these rights, please contact us at info@luminae.uk. We may request verification of identity.

10. Cookies and Tracking Technologies

Our Website uses cookies and similar tools to enhance functionality, track performance, and personalise content. By using our Website, you consent to cookies. Refer to our Cookie Policy for more details.

11. Links to Other Websites

We may include links to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. Significant changes will be communicated via our Website or other appropriate channels.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data rights, please reach out:

Email: info@luminae.uk

Phone: +44 771339558

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ,